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Athabasca University

Using the Student Success Centre

The Faculty of Science and Technology is dedicated to providing the help you need to succeed in your studies. Our Student Success Centre is at the heart of the Faculty of Science and Technology course delivery and is your first point of contact. You make one call or online request and we guide you from there.

Our student advisors in the Student Success Centre will

  • provide information on exam requests, assignment submission, our courses and programs, University policies and procedures, and more.
  • or redirect your  query to an academic expert, program advisor, technical support person, or someone else in the University who can provide assistance.
An academic expert assigned to your course
  • will answer specific, focused questions on any aspect of the academic content of your course.
  • will respond to you by phone or email, depending on the nature of your question.
  • may also mark your assignments and/or coordinate the course.

 
Student advisors and academic experts will respond to you within two business days of your request. To minimize delays, you should

  • use the Student Success Request Form
  • include details such as the textbook page reference, problem number, or the concept you are working on in your request.
  • be sure to leave a call back number and indicate when you will be available to take a return call if no one is available during the operating hours, or if you are calling outside of the operating hours.

Hours of Operation:

Monday to Friday, 8:30 a.m. to 4:30 p.m. MT

1-855-362-2870 (Toll free Canada and US)

Student Success Request Form

Updated January 24 2017 by FST Technical Staff

AU, CANADA'S OPEN UNIVERSITY, is an internationally recognized leader in online and distance learning.